FAQ
Here we have collected all the questions that our members or visitors often have for us.
Booking
When you send us an enquiry for an event at Surf Agency, you select the maximum number of participants - that way we are sure to have enough equipment and instructors. You then have the option to change the number of participants up to 7 days before the event - whereby the balance is also changed and paid. This way you don't need to know the final number of participants until 7 days before the event.
We prefer to pay in advance so we don't have to spend time on the day when we'd rather spend time on the water 🙂
A booking is considered confirmed upon payment of the deposit, so it's also so we can make sure you show up. If EAN payment or payment on the day is important, we will find a solution 🙂
There is no such thing as bad weather - only bad clothing 😉
We organise group events, teambuilding and bachelor party events for a minimum of 4 people and so far we have had 90 people on the water at the same time. We have the opportunity to make different solutions if you are over 40 people.
We have different packages with a good discount built in, so the more you book the better the deal.
When you book group events with Surf Agency, you do not need to know the final number of participants until 7 days before the event. Within 7 days of the event, we can add more participants if we have the capacity to do so. We do not give refunds if there are fewer participants than stated 7 days before the event.
Yes - we can do that. All our instructors are fluent in English, we also have a few instructors who can teach in German and Spanish if needed 🙂
When you pay the deposit, we enter into a binding agreement. It is therefore not possible to get your money back if you later wish to cancel. Together we can find a solution to move the event to a later date if it is not possible for you to hold it at the time booked.
General questions
We have changing facilities - both indoors and in our surfer garage, so you don't have to change in a car park 🙂 There are mirrors, hair dryers, and of course toilets available.
We have 2+1 showers indoors and 4 outdoor showers with both hot and cold water.
Yes, we can lock up smaller valuables and larger items can be stored in our office. Storage is at your own risk.
There is free 3-hour parking all along Fiskerivej. There is also paid parking within walking distance at Navitas and DOKK1 to Surf Agency - and the light rail also runs right past.
Bring your own swimwear and towels - we'll take care of the rest 🙂
Outdoor wellness
Yes, it's part of the concept. Enjoy a delicious cold draft beer from our neighbouring brewery Humleland From Hantwerk.
We have a good partnership with our neighbours Hantwerk, with whom we also share the outdoor area. Here you can get great prices on jugs of freshly brewed draft beer, wine, soft drinks and bubbles. It is not allowed to bring beverages to an outdoor wellness event.
Hantwerk er et (mikrobryggeri og restaurant..) som tilbyder gode priser til vores Outdoor Wellness gæster. bl.a på 1.5 liter kander med friskbrygget fadøl. (17 forskellige øl på hanerne) Priserne ligger fra ca 170kr / kande. Vi anbefaler at I hopper et smut ind til Hantwerk og bestiller og betaler inden i kommer over til os. Det giver jer også mulighed for at prøvesmage lidt på det store udvalg. 😊
No - you just do it on the day. We recommend that you stop by Hantwerk and place your order before you join us in the outdoor wellness centre. You can pay for drinks at the bar.
If you want to order extra drinks on an ongoing basis, you can leave a credit card at the bar and our staff will be happy to help you get more.
To make ends meet, we have to charge a minimum of 6 people in order for you to have both sauna and hot tub. Call us and let's talk about it.
Vi har plads til ca 22 gæster i vildmarksbadene og Sauna på samme tid. Kontakt os hvis i er flere, – så kan vi nemlig mulighed for at få en sauna eller bad mere ind på området.
Yes, you can... in our lovely cold water barrel! The water in the tub is filtered with a sand filter pump system and disinfectant with active oxygen. We also have our own access to the harbour basin right by the Surf Agency, but as it is a harbour, we do not recommend swimming here.
Oplevelsen af at sidde i 38-39 graders varmt vand under åben himmel forbedres jo koldere og “dårligere” vejret er. Vi plejer at sige: Jo, dårligere vejr – jo bedre oplevelse. Kulden gør den varme vildmarksbad og sauna oplevelse endnu mere speciel. Medbring evt. Badesko, hue og badekåbe som kan være rart at have med, når det er meget koldt udenfor.
Ja – Medbring selv badetøj og håndklæde – evt. badesko og badekåbe. Det sidstnævnte er ikke et must, men det kan være rart at have med, når det er meget koldt udenfor.
You won't be sharing a hot tub or sauna with anyone else - but there will probably be others on our site. Likewise, cold water can
Badevandet skiftes dagligt med vand af drikkevandskvalitet. Der er maksimum 4 grupper i karat på én dag og karene benyttes kun en dag – uanset antal gæster, hvorefter badevandet tømmes.
We are approved as a public swimming pool by the municipality, which means that we are subject to the same conditions for bathing water quality as when you go to the swimming pool.
The bathing water is disinfected with active oxygen disinfectant.
Vi benytter store Sand Filter pumper med aktivt filterglas som filtrerer vandet effektivt med en vandcirkualtion på 15m3/time.
We continuously take water samples and adjust the PH before and after each shift.
Eurofins Danmark kommer én gang månedligt og udfører prøvetagninger af badevandet I alle bassinerne. Hvorefter laboratoriumanalyserne fremsendes til kommunen.
The price for a 1.5-hour outdoor wellness event is DKK 350 per participant regardless of how many you are. However, in connection with the Package deal with SUP event, you save DKK 100 per participant.
The minimum number of participants is 4 people if you book hot tub OR Sauna. If you want to book both hot tub AND sauna, the minimum number of participants is 6 people.
SUP
You need to bring your own swimwear (to wear under your wetsuit) and a towel if you want to shower afterwards.
Yes - you have to. Wetsuit (and other neoprene gear is included in the price). On hot days, you can keep your wetsuit open and possibly down around your waist - but everyone wears a wetsuit and life jacket.
Right. We stay close to shore, wear wetsuits, lifejackets and safety leashes, but the water is deep and can be cold.
You can do it - if you're unsure you can stay on your knees and it's always ok to skip some exercises. We can show you another way to get on the board that is more optimal when you're pregnant. It's up to the pregnant woman how much she wants to participate - please give us a call and let's talk about it if you have any concerns.
In the vast majority of cases, you can easily participate in stand up paddle - and you are always welcome to skip some exercises or take it easy. Always let your instructor know if there is anything that needs attention. If you're very nervous about water or have other issues, it's a good idea to come down before an event to check things out and then it can be an advantage to book a private course - so we can do things on your terms.
SUP is a great activity for children and families. Children can typically paddle their own board from around the age of 8, but some can do it earlier. Smaller children can sit on the board in front of their parents when they are a little older, possibly with their own paddle so they can help out and get a feel for paddling and steering. We recommend that parents have tried SUP before taking children out on their own. We offer family courses where an instructor will be with you to ensure safety and fun and give advice on paddling with children.
If you've previously rented a board from us or attended our 2.5-hour SUP course, you don't need to get our quickie intro - you get two hours of board hire instead. If you've been on a bachelor party, team building or have NOT paddled with us before, you MUST have a quickie intro - so we know that you know about safety and where you can paddle and if you've tried SUP before, we can talk a little bit about technique and we can show you some fun tricks.
Alcohol and water sports are a very bad combination, so we don't allow you to drink before you get on the water - that's why we recommend that Stand Up Paddle events are organised as early in the day as possible. If you arrive drunk, you will not be allowed on the water and you will not be compensated in that situation.
During our Outdoor Wellness you may have had a few drinks beforehand, but we expect our guests to behave properly and follow the instructions of our staff.
See our terms and conditions here:
Depending on which SUP activity you have booked, there are different programmes.
Regardless of the event type, we start slowly with some information on land about how to steer and paddle, then we get on the water and start briefly practising steering while kneeling - then we get up and do some more control exercises.
For Stand Up Paddle Teambuilding events, Group Events and Bachelor Party events, there will be different games, exercises and challenges - it can be surfing turns, racing, relays, cooperation exercises, ball games (SUP Polo), yoga exercises, fitness exercises and other things - we have a programme that fits the event - but we can adapt it to the group as desired and often along the way.
SUP courses at Surf Agency include a review of paddling technique, what to look out for in terms of safety, wind and weather, equipment and then we do rescue exercises, paddle a good trip and give you some different challenges to work on.
Smaller groups (up to 6 people) can rent boards and head out on their own after a short instruction. For larger groups, we require an instructor with you - this provides better safety and our instructors can help you set different challenges to accommodate any differences in level and make it fun for everyone.
The times given (2 hours for team building, 1.5 hours for stag parties etc) are from arrival until you are back on land. We recommend that you arrive 10 minutes before - and when everyone has arrived, you will be given wetsuits and can change. The time you spend showering and changing after we are back on land is not included.
SUP Club
Yes, you can.
As a member of the Club Surf Agency you have very free rein when it comes to the use of equipment and facilities, so we want to make sure that everyone has the information we deem necessary. That way, we know that there is a minimum level when people attend training sessions and we know that it's safe for you to go on the water on your own. There's also a talk about equipment and technique, so even if you already know SUP, you'll learn something 🙂
You need your own wetsuit. You'll soon realise you want to - to make sure it fits properly and you know how to use it. For the same reason, we recommend having your own neoprene boots and mittens for the cold season.
As a member of the Club Surf Agency you have access to all our boards - so you don't need to have your own.
We have limited space, so basically you can't. The space we have is reserved for raceboards - so if you have one / are considering buying one to participate in competitions etc., come and talk to us - and we'll see if we can find a space.
Yes - you can. There are two options. Once a month you can bring a friend, free of charge, to Sunday-Funday training (not the same friend every time, and you must have attended at least 3 group training sessions yourself before you can bring a friend).
Hvis du gerne vil have venner eller familie med ud at SUP’e på andre tidspunkter, er det også muligt – i så fald lejer din ven et board af os, og så kan i padle sammen. Vi hjælper jer i gang, men tager ikke med jer på vandet.
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Questions?
Please contact us if your questions were not answered - or if you have any special requests or needs. We're always ready to make your trip on the water perfect.
If you can't reach us on the phone, we're probably out on the water.
Send an email or leave a message on the phone.
We will get back to you as soon as possible.
